Frequently Asked Questions
Are you affiliated with IKEA?
No, we are not associated with IKEA or IKEA Canada
How does the service work?
You buy your cabinet frame at IKEA, or use one that you have at home, and then dress it with fronts, sides and a top from us. With our products, you can build sideboards and cabinets, kitchens, wardrobes, hall furniture, bedside tables and bathroom vanity units in a variety of formats and design combinations.
Which IKEA cabinet frames can I use?
With the Bestå cabinet frame, you can build sideboards, a TV-bench or a cupboard. Please note that we do not have drawer fronts for Bestå in our assortment.
From a sektion cabinet frame you can build kitchens, but you can also create unique furniture such as storage furniture, cabinets, chest of drawers and hall furniture. This is possible thanks to the fact that the sektion range is so flexible when it comes to the placement of frames and drawers.
You can use the Pax wardrobe frame to build one or several wardrobes. But if the Pax formats do not suit your needs, it is also possible to create wardrobes from the Metod high cabinet frame.
You can use Godmorgon to build a custom bathroom vanity. Godmorgon can be mounted floating, on legs or with a toe-kick.
Can I get help with my design?
Yes, there are options. There are two revision included in the design fee.
Design only options are also available.
Why is it better than IKEA's design service?
Our design team are seasoned experts that have encountered all the obstacles before and know the best work-arounds.
We think outside the box and come up with unique features that set your design apart from the "cookie-cutter" options.
We use advanced design software that creates photorealistic renderings allowing you to acurately visualise the finished design in your own home.
Being able to visualise the finished room really helps you with making the right choices for countertops, flooring, fixtures and appliances.
Our detailed contractor-ready drawings help you get accurate quotes and install prices; and enable your installers to get it right first time.
How long does the design service take?
Once you purchase the design service and provide your measurements/photos we get started right away.
We need at least 2 days to create your designs before the Online Presentation.
After the presentation we need at least 2 days to do revisions and prepare your final design package.
It normally takes about a week from start to finish.
How should I prepare for the Online Presentation?
You might want to make a list of questions to ask ahead of time.
Also make a note of any appliances or materials you have already picked out (e.g. flooring, backsplash, countertops etc) and be sure to let us know about your choices.
What if I don't like the designs?
If things aren't quite right first time don't worry - up to two revisions to the designs are included in the price and further revision work can be done at additional cost if needed.
Do you offer dishwasher, refrigerator and other custom-sized panels?
Yes, we offer cover panels for most panel ready appliances. Like all custom pieces, it is 100% the customer’s responsibility to provide the dimensions needed. The manufacturer is the best reference to verify the necessary dimensions.
Is everything pre-drilled for IKEA's hardware?
Yes, all standard doors and drawer faces are pre-drilled to function with Ikea's internal hardware (hinge, drawer).
Panels, flip-up doors and trim are not drilled, please refer to our installation manual for tips on installation. As with Ikea, because panel installation can vary from project to project, no fasteners are included.
Does ikustom supply/install countertops, flooring, backsplashes?
Here at Ikustom we specialize in cabinetry, we do not supply other materials such as countertops, flooring, tile, lighting, etc. However we do deal with local countertop companies and can assist in the design process of your space.
Can I see samples?
Yes we can provide you samples of the different surfaces and designs.
What is the timeline from design to completion?
3-4 weeks depending on material being used.
Very ImpressedKara Murray - Google Review - Nov 2022
We used ikustom for a build we were doing. Very impressed with the quality, service and turnaround time. Would definitely recommend to others!
We Love It!Katelyn Palmer - Google Review - Mar 2023
Scott was amazing when it came to designing and building our kitchen! His installer was very detail oriented and everything was well finished. We love it!
Highly recommend ikustomAaron Ratsoy - Google Review - Feb 2023
The results speak for themself! I was able to give Scott a concept of what I wanted - he made it a reality and exceeded our expectations. Highly recommend ikustom!